Our 5-Stage Process – from Idea to Completion

Stage 1 – Creative

• We want to get to know you, your space and what inspires you – first steps are to get in touch by phone or email to discuss you project.
• The design consultation is free and can take place in our Seven Dials showroom, at your home or remotely using video conferencing if required.
• Reviewing any existing mood-boards you may have is a great way to start our collaboration.
• A full design brief is then created incorporating your ideas, tastes and colour palette to assist with the next stage.

Stage 2 – Design

• Once we have created the initial draft layout and quotation, we will arrange an in-store appointment to run through everything in person.
• If you prefer to see a visual representation of your new space, we offer an optional design service* using photo-realistic CAD renders of your design which will be presented to you in a subsequent meeting, here in our showroom.
• Once we have finalised the design and you are completely happy with the styles, fittings and finishes we will present you with the final costing for your project.

Stage 3 – Technical

• As part of our optional design service, we work closely with your chosen installation team, providing detailed technical drawings of all plans to support the installation process.
• We can recommend local and reputable installers if required.
• Once we have a clear timeline for the project and the delivery date is agreed, we procure all goods and store them safely in our local warehouse until they are required.
• Our warehouse team will liaise with your project manager/installers for deliveries as and when they’re required.

Stage 4 – Installation

• For a small additional fee, if you live in Sussex, we are able to oversee the installation of your project from start to finish.
• On day one we will visit your home to handover the technical drawings, designs and products needed to get the work started and discuss any queries they, or you, might have.
• Throughout the project we are available by email or phone for any questions which may arise.
• On completion of the project we will have a final meeting at your home to sign off the work, then leave you to enjoy your new space.

(only available when using our recommended installers)

Stage 5 – Aftercare

• While problems post-project are extremely rare, we have a dedicated aftercare service team who are available by email or phone to answer any further questions if needed.
• Installation is guaranteed by our recommended installers for 12 months.
• We will personally help with warranty claims if required, with some products guaranteed for up to a lifetime.